This 5 day ISO/IEC 20000 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an IT Service Management System (ITSMS) based on ISO/IEC 20000. During this training course, you will also gain a thorough understanding of the best practices of IT Service Management Systems and consequently improve an organization’s IT processes and/or services, effectiveness and overall performance.
Pre-requisite: none
Designed For:
- Managers or consultants involved in IT Service Management
- Expert advisors seeking to master the implementation of an IT Service Management System
- Individuals responsible for maintaining conformance with ITSMS requirements
- ITSMS team members
Learning Objectives:
- Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory framework
- Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ITSMS
- Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization
- Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ITSMS
- Acquire the expertise to advise an organization in implementing IT Service Management System best practices
General information:
- Certification fees are included on the exam price
- Training material containing over 450 pages of information and practical examples will be distributed
- A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
- In case of exam failure, you can retake the exam within 12 months for free
- The exam is written on the last day of training
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